Refund & Cancellation Policy

DigiPush offers a Free plan and paid plans (currently Pro and Business) billed in advance, monthly or yearly, through our payment provider (currently Razorpay). This policy explains how you can cancel a paid subscription and how refunds are handled.

This policy is consistent with our actual billing implementation. Refunds are evaluated on a case-by-case basis and are not automatic or guaranteed.

You may cancel your paid subscription at any time from your account settings or by contacting support.

By default, cancellation takes effect at the end of your current billing period. Your subscription stops renewing and no further charges are made after that period.

Unless we agree otherwise (for example, to resolve a billing error), a cancellation request stops future renewals from the end of the current paid period. The exact date depends on your billing cycle.

Where applicable, you keep access to the paid features you have already paid for until the end of the current billing period. Once cancellation takes effect, your account continues on the Free plan, subject to the Free plan’s limits. Features that exceed the Free plan’s limits may be restricted.

Plan upgrades and downgrades (including interval switches) generally take effect at the end of your current billing period. You keep the plan you already paid for until that period ends. We take care to avoid charging you twice for the same period during a plan change.

When a plan change cannot be applied to an existing payment mandate, we may ask you to authorise a replacement subscription. That replacement takes effect at the end of the current period so your access is not interrupted.

If a renewal payment fails, we will not activate or renew the subscription for that period. Access to paid features may be restricted until a payment succeeds or the subscription is otherwise resolved. We may retry the charge through the payment provider as permitted.

If you believe you were charged twice, or charged an incorrect amount, contact us as soon as possible. We verify each payment against the plan you selected and the amount derived from the database. Where a duplicate or incorrect charge is confirmed, we will arrange a refund through the payment provider.

Your subscription becomes active only after the payment provider confirms the first payment. If payment succeeds but your subscription does not activate, contact support and we will investigate promptly. If the payment cannot be confirmed or is cancelled, you will not be charged and your account remains on the Free plan.

To request a refund, contact our support team with your account details, the payment or subscription reference, and a description of the issue. We will review your request and respond within a reasonable time.

• Email: helloronakgiriraj@gmail.com
• Phone: +91 62010 32114

Refunds may be considered in cases such as:

• A confirmed duplicate or incorrect charge.
• A payment that succeeded but the subscription was never activated due to a service error on our side.
• Failure to provide the service after payment where the issue is on our side.

Refunds are discretionary and reviewed on a case-by-case basis. We may require verification before processing a refund.

In general, we do not issue refunds for:

• Partial usage of an already-billed billing period, where the subscription was active and available to you.
• Cancellation of a subscription that has already been renewed and fully provided for the period.
• Service suspension or termination caused by your breach of our Terms & Conditions.

Approved refunds are processed through the payment provider used for the original payment (currently Razorpay). Once a refund is initiated, the time it takes to appear depends on the payment method and provider, and can take several business days. You will be informed once the refund has been processed.

For any questions about cancellation or refunds:

• Email: helloronakgiriraj@gmail.com
• Phone: +91 62010 32114